7 Traits of a Top Hotel Manager

The secret of any successful hotel lies in its manager, pulling all the threads together behind the scenes. Basil Fawlty wouldn’t cut it in the contemporary hotel world, where leaky pipes and horrendous customer service are a thing of the past. So what essential qualities should you look for in a hotel manager to make…

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6 Traits of a Top Sales Assistant

Good sales assistants are worth their weight in gold for the retailers lucky enough to employ them. They are motivated, confident, quick to close sales, in love with their job and able to entice customers into returning to your store – time after time. Sales assistants have traditionally suffered from a bad press, being labelled…

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10 Ways to Put an Interviewee at Ease

When it’s time for the next round of retail interviews at your company, why not try some new ways to put candidates at their ease? Reducing interview stress helps candidates open-up and reveal more of their true character. Here are 10 easy ways to help a candidate feel more relaxed, offering you better opportunities for…

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How to Attract and Retain the Best Talent in 2019

When thinking of hiring in the new year, it can be tempting to wait until things have ‘settled down’ after a few months before taking action. Although, with people often taking time over the holiday break to reflect on their professional successes and happiness over the last twelve months, January is certainly peak hiring season,…

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