Case Study: Bridging hospitality talent gaps in Regional Victoria

Sourcing candidates to fill vacant positions, especially in remote areas with limited local talent, presents a formidable challenge for venues seeking the perfect fit for their roles.

But when conventional hiring strategies fall short, the expertise and extensive networks of specialist recruitment agencies become invaluable assets.

It was Rodd Pearce, Agency Manager of Frontline Hospitality ACT & SNSW, who leaned on Frontline’s extensive database of qualified candidates to source a General Manager and Venue Manager for a hospitality venue in remote Victoria.

Understanding the Client’s Business and Needs

Before diving into the recruitment process, Rodd undertook meticulous online research of the client’s venue. This was followed by a series of discussions over the phone to delve deeper into their needs:

• Understanding specifics and key components of the role they were looking to fill.
• Highlighting the clients non-negotiable skills for a candidate.
• Discussing the potential benefits for prospective candidates, such as relocation assistance and accommodation options
• Understanding the hiring challenges they were currently facing.

Addressing Client Staffing Challenges

The hospitality venue was grappling with several staffing challenges, including:

• Hiring in a remote location
• Shortage of suitable local talent
• Previous unsuccessful recruitment attempts, and
• An overworked existing team

Rodd’s expertise in Regional Victoria’s hospitality industry enabled him to offer tailored staffing solutions. By fully understanding his client’s needs as well as have an in depth knowledge on the location, local employment market and scope of the venue was crucial to matching the right candidates for the role.

Sourcing Hospitality Candidates

Although Rodd did advertise the role via traditional channels, he tapped into Frontline’s extensive internal database to source both successful candidates.

Rodd filled the original General Manager position, and due to the high calibre of candidates he presented, Rodd placed another Venue Manager in a different venue operated by the client.

From the initial introductions to the exchange of contracts, the entire recruitment process spanned approximately six weeks, showcasing Frontline Hospitality’s efficiency and dedication to meeting client needs quickly in a tough market.

Client Testimonial

Our client expressed gratitude for Rodd Pearce’s exceptional service, noting his ability to adapt to their evolving requirements and source candidates who precisely matched their needs.

“I recently collaborated with Frontline Recruitment’s Regional Victoria branch for filling two crucial venue manager positions. Rodd’s approach was highly professional and personalised. He not only listened attentively to our specific needs but also aligned his candidate selection precisely with our requirements. The effectiveness of his recruitment strategy was evident in the quality of candidates presented. I appreciate the seamless and supportive service provided by Frontline and Rodd, and would recommend their expertise to anyone seeking dedicated recruitment solutions in the hospitality sector.”

This illustrates how effective collaboration with a recruitment agency can overcome staffing challenges, especially in remote locations, ultimately driving positive outcomes for businesses in the hospitality sector.

If you’re looking for staff in regional or remote areas of Australia or New Zealand, reach out to our recruitment consultants today, they can help you find the people you need to fill your roles.