Case Study: How we worked within a budget to find the perfect candidate

At Frontline, we pride ourselves on delivering prompt, professional, personalised and cost-effective services to our clients.

Kathryn Hay from our Sydney Retail Recruitment office, recently worked with a client who was struggling to attract the right candidates for a crucial position. The role required a unique set of skills and the company had a limited budget to work with. They needed a recruitment partner who could understand their needs and deliver results quickly.

Initial Contact and Needs Assessment

The initial contact was shared with Kathryn by the Frontline Executive Retail team, who were also working on a head office position for the same client. Kathryn, our Agency Manager, locked in a call with the client to discuss their business, the position, and their specific requirements. She also had an additional catch-up with another hiring manager to ensure she was aligned with the needs of both hiring teams.

Understanding the Challenges

The main challenges the client faced were:

• Attracting the right candidates
• Limited budget for recruitment

Kathryn’s familiarity with the client’s business and location helped her quickly understand their needs from an outside perspective.

Candidate Sourcing and Selection

Kathryn sent the client a varied range of candidates who were in the market and met the specified needs. Each candidate went through an interview process, and Kathryn gathered feedback from both hiring managers to understand what qualities they liked and what didn’t align with their business. This iterative feedback process helped refine the search and ultimately led to finding the right candidate.

The Ideal Candidate

The final candidate was a referral from another candidate Kathryn had interviewed six weeks prior. Although they weren’t actively looking, they were interested in transitioning to the client’s side of retail. Kathryn kept in touch with this candidate, and when the role came up, she immediately thought of them. Their qualities perfectly aligned with what the client was seeking.

Process Timeline

The entire process, from the initial catch-up call to placing the candidate, took just over three weeks. Kathryn maintained almost daily communication with the client, calling as much as possible, especially in the first week, to get to know the client better and gather feedback after each interview.

Kathryn’s Key to Success: Communication

Communication was key to this successful placement. Kathryn’s proactive approach to staying in contact with the client, understanding their needs, and continuously refining the candidate search based on feedback ensured a smooth and efficient recruitment process.

Client Testimonial

The client was highly satisfied with the recruitment process and the results. Here’s what they had to say:

“Amazing experience. Kathryn was prompt, professional, and amazing at helping us recruit. Would highly recommend.”

Conclusion

This case study demonstrates our commitment to understanding our client’s needs and maintaining strong communication throughout the recruitment process. By doing so, we can overcome challenges and deliver exceptional results.

To find out how we can help fill your roles, reach out to your local agency today.