Team Management
How to Build The Strengths of Your Team
How to build the strengths of your team It’s a fact: focusing on your team’s strengths, and putting time and effort into building up your employees rather than focusing on their weaknesses, is much more effective in raising performance, research shows. That’s the lowdown from a Gallup study of US workplaces, anyhow – which found…
Read MoreHow to Avoid Personality Clashes on Your Team
No matter how much you try to promote harmony in the workplace, conflict and personality clashes are a fact of life. So rather than trying to eliminate conflict altogether, it’s a question of working to avoid it where possible and manage it when it erupts. Ongoing conflict and clashes between retail employees makes for a…
Read More6 Ways to Set Clear Expectations for Your Staff
Every manager wants bright, switched-on workers keen to expand their knowledge, resolve problems and meet the company’s needs. This never happens by accident. Clearly defined processes are necessary to find the right staff and help them reach full potential within their jobs. Here are some tried-and-trusted ways to help employees meet your expectations. 1. Find…
Read More5 Reasons Why Retail Staff Training is Vital
Your retail staff are frontline troops in the battle to win and keep customers. So it makes sense to pay close attention to the way they interact with customers and close a sale. It can take years for young employees to acquire top-notch customer service through ‘on the job’ learning alone. Why not speed up…
Read More4 Challenges Facing Hospitality Management in 2018
Hospitality and tourism is booming across Australia and New Zealand. Yet rapid sector growth makes it harder for employers to find and keep top talent. As competition grows, suitably skilled workers become scarce. This is when smart employers up their game to fill their hospitality jobs. The Australian tourism industry According…
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